Refund Policy

This Refund Policy describes our policy regarding refunds for QuantLog.app subscriptions ("Service") operated by RH IT Services LLC ("Company," "we," "us," or "our").

By subscribing to the Service, you agree to this Refund Policy.

ALL SUBSCRIPTION FEES PAID FOR THE SERVICE ARE NON-REFUNDABLE.

This means:

• We do not offer refunds for any subscription fees
• We do not offer prorated refunds for partial billing periods
• We do not offer credits for unused subscription time
• We do not offer refunds for dissatisfaction with the Service

This policy applies to all subscription plans, including:

• Monthly subscriptions
• Annual subscriptions
• Promotional or discounted subscriptions
• All pricing tiers

How to Cancel

You may cancel your subscription at any time through your account settings:

1. Log in to your QuantLog account
2. Navigate to Account Settings
3. Click "Subscription"
4. Click "Cancel Subscription"
5. Follow the cancellation prompts

Alternatively, you may contact us at support@quantlog.app to request cancellation.

What Happens When You Cancel

Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will retain full access to the Service until the end of the paid period
• You will not be charged for subsequent billing periods
• No refund will be issued for the current billing period
• Your data will be retained according to our Privacy Policy

Example:

If you subscribe on January 1 and cancel on January 15:

• You paid for service through January 31
• You retain access through January 31
• You will not be charged on February 1
• You do not receive a refund for January 1-31

Subscriptions automatically renew at the end of each billing period unless canceled.

It is your responsibility to:

• Cancel your subscription before the renewal date if you do not wish to continue
• Monitor your subscription status
• Update payment information to avoid service interruption

We are not responsible for:

• Charges resulting from auto-renewal if you fail to cancel
• Refunds for auto-renewal charges

Renewal Reminders:

We may (but are not required to) send reminder emails before your subscription renews. Failure to receive a reminder email does not entitle you to a refund.

All payments are processed by Stripe, Inc., a third-party payment processor.

By subscribing, you authorize Stripe to:

• Charge your payment method for the subscription fee
• Charge your payment method for subsequent renewal periods
• Store your payment information securely

Payment disputes must be directed to:

• Stripe (for payment processing issues)
• Your credit card company or bank (for billing disputes)

We cannot refund payments that have been successfully processed.

While our general policy is no refunds, we may issue refunds at our sole discretion in the following limited circumstances:

1. Billing Errors

If we erroneously charge you:

• Multiple times for a single subscription period
• For a subscription you properly canceled
• An incorrect amount due to our error

You must notify us within 30 days of the erroneous charge.

2. Technical Issues

If the Service is unavailable due to technical issues on our end for:

• More than 7 consecutive days
• A total of 15 days in a single billing period

Refunds for technical issues are prorated based on downtime and issued at our discretion.

Downtime that does not qualify for refunds:

• Scheduled maintenance (with notice)
• Issues caused by your internet connection
• Issues caused by third-party services
• Force majeure events

3. Fraudulent Charges

If your payment method was used fraudulently without your authorization:

• Contact your bank or credit card company immediately
• Report the fraud to Stripe
• Contact us to close the fraudulent account

We will cooperate with fraud investigations but cannot guarantee refunds for fraudulent charges.

4. Legal Requirements

If required by law, we may issue refunds as mandated by:

• Court orders
• Regulatory requirements
• Consumer protection laws in your jurisdiction

If you believe you qualify for a refund under one of the exceptions above:

Contact us at:

Email: support@quantlog.app

Subject: Refund Request

Include:

• Your account email address
• Subscription details (plan, billing date)
• Reason for refund request
• Supporting documentation (if applicable)

We will review your request and respond within 5-10 business days.

Refund requests are evaluated on a case-by-case basis. Our decision is final.

If a refund is approved:

• Refunds will be issued to the original payment method
• Processing time: 5-10 business days
• It may take additional time for your bank to process the refund
• You will receive email confirmation when the refund is processed

We are not responsible for:

• Delays in your bank's processing
• Fees charged by your bank or payment method
• Currency conversion fees

Do not file a chargeback with your bank or credit card company without contacting us first.

If you file a chargeback:

• Your account will be immediately suspended
• We will contest the chargeback with evidence of service delivery
• If the chargeback is reversed, you may be responsible for chargeback fees
• Repeated chargebacks may result in permanent account termination

Always contact us first to resolve billing disputes.

If you subscribe at a promotional price:

• The promotional price applies only to the first billing period (or as specified in the promotion)
• Subsequent billing periods will be charged at the regular price
• No refunds are issued if you are dissatisfied after the promotional period ends
• Promotional pricing is subject to the same no-refund policy

If we terminate your account for violation of our Terms of Service:

• You are not entitled to a refund
• You forfeit any remaining subscription time
• You lose access to your account immediately

If we terminate your account in error:

• We will restore your account or issue a prorated refund
• Contact us if you believe your account was terminated in error

Upon subscription cancellation:

• Your account data will be retained for 30 days
• You may reactivate your subscription within 30 days to restore full access
• After 30 days, your data may be deleted per our Privacy Policy
• You may request immediate data deletion by contacting us

To retain your data permanently:

• Export your data before canceling your subscription
• We are not responsible for data loss after cancellation

We may update this Refund Policy from time to time. We will notify you of changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Changes are effective immediately upon posting.

Your continued use of the Service after changes constitutes acceptance of the revised Refund Policy.

This Refund Policy does not limit any consumer protection rights you may have under applicable law.

If you are located in:

• European Union: You may have a right to withdraw within 14 days under EU consumer protection laws
• California: You may have additional rights under California consumer protection laws
• Other jurisdictions: Check your local consumer protection laws

Contact your local consumer protection agency if you have questions about your rights.

If you have questions about this Refund Policy, please contact us:

RH IT Services LLC

Email: support@quantlog.app

Website: https://quantlog.app

By subscribing to QuantLog, you acknowledge that you have read, understood, and agree to this Refund Policy.